CIS608 - Week3 - Impact of AI in Financial Services
It is eminent that Artificial Intelligence (AI) will have a huge impact on all the service sectors, especially in Financial Services. AI brings will bring of value to the customers in the financial sector. Many banks already using advanced concepts in AI such as machine learning, predictive analytics. There are some key areas where AI would help in adding value to the services provided in the financial sector. - Focus on customer centricity AI tools can analyze customers spending habits, the area of interests and creditworthiness etc and provide recommendations to the consumer so that best services can be made available. AI can be used to personalize his account based on his needs and the kind questions he/she frequently asks etc. - Efficiency in operations Financials sector has huge scope for the improvement in their operations. It can automate their routine tasks using Robotic Process Automation (RPA) and Intelligent Process Automation (IPA). With the h...